Thank you for choosing Our Product!
Congratulations! You have just purchased a quality TBH Group’s product. We believe that our Sleep Sets are the finest made. We assure your satisfaction with our Manufacturer’s Warranty covering the mattress and foundation.
- All TBH Group’s mattresses are under warranty from the date of purchase, under international bedding guidelines, against sagging and manufacturing defects.
- Your warranty card and original purchase receipt must be presented when servicing is required.
- Complaints should be made to the authorised retailers from whom the product was purchased.
- The product is under warranty from the date of purchase (10 years for spring mattresses & 6 years for foam mattresses), exclusive of ticking cover. After the product is repaired or replaced, coverage is not renewed or extended, rather, the expiry date for warranty coverage is measured from the original date of purchase.
- Your mattress must be continuously supported by a matching foundation, or equivalent, with appropriate frame at all times for warranty coverage.
- TBH Group reserve the right to refuse warranty service for mattresses and/or foundations found to be in unsanitary conditions or when the product failure is caused by factors other than defective workmanship or materials.
- If identical materials are not available at time of repair, TBH Group reserves the right to substitute materials of equal quality.
This warranty covers the following:
- Manufacturing defects arising within the first year of purchase will be repaired at no cost. All transportation costs will be borne by the purchaser. Should any manufacturing defects be discovered after the first year, any repair will be charged on a pro-rated basis based on 1/10 of current retail price multiplied by the number of years used respectively.
- Manufacturing defects such as deterioration resulting in a visible indentation or sag of 40mm or larger when no weight is applied onto the mattress.
This warranty does not cover the following:
- Normal wear and tear, including minor stains, discolouration and softening of product that does not affect performance.
- Damage caused by physical abused or improper use, including but not limited to, burns, tears, cuts, soiled or stained.
- Any mattresses sold by unauthorised retailers and resellers.
- Body Impressions : Small indentations are normal on the surface of any new mattress as it gets used to your body contours. This does not constitute a manufacturing fault.
- We will not be responsible for repairs done out of our factory.
We assures your satisfaction in quality, design, engineering, construction and consumer confidence. There’s a world of difference with TBH.
